Refund & Return Policy

At Legas Bottles, we aim to ensure you’re satisfied with every tequila and rum you purchase. Please read our Refund & Return Policy carefully before placing an order.

1. Eligibility for Returns

Because we sell alcoholic beverages, returns are subject to strict quality and safety standards.

You may be eligible for a return or replacement if:

  1. Your order arrived damaged, broken, or leaking
  2. You received the wrong item, size, or quantity
  3. Your product is defective (e.g., faulty seal, significant quality issue)
  4. Your package was lost in transit and confirmed as such by the carrier

We do not accept returns or offer refunds for:

  • Change of mind or taste preference
  • Products that have been opened, consumed, or partially consumed (unless defective)
  • Items returned more than 15 days after delivery (recommend: 7–15 days)
  • Items not purchased directly from Legas Bottles (third‑party sellers, other retailers, etc.)

2. Timeframe to Report an Issue

To qualify for a refund, replacement, or store credit, you must contact us within:

  • 3 days of delivery for damaged, incorrect, or defective items
  • 5 days of expected delivery date for orders lost in transit

After this period, we may not be able to process your request.

3. How to Request a Return or Refund

Please email us at [sales@legasbottles.com] with:

  1. Your full name and order number
  2. A description of the issue
  3. Clear photos of:
    • The product(s)
    • The packaging and shipping box
    • The shipping label

Our team will review your request and respond within [2–5 business days] with next steps.

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • We will offer one of the following, at our discretion:
    • A replacement of the same item (if available)
    • A substitute of similar value (with your approval)
    • A refund to your original payment method
    • Store credit for future purchases

In some cases, we may ask you to retain the damaged items and packaging for carrier inspection or to return the product. If a return is required, we will provide a prepaid return label.

5. Returns Shipping

  • If the return is due to our error (damaged, defective, incorrect item), we cover all return shipping costs.
  • If the return is accepted for another reason (at our discretion), you may be responsible for:
    • Return shipping costs
    • Any restocking fee of up to 2% of the product value

All returns must include the original packaging (where possible).

6. Non‑Returnable Items

For safety, legal, and quality reasons, the following cannot be returned:

  • Opened or partially consumed bottles (unless defective)
  • Items purchased during final sale or marked non‑refundable
  • Gift cards, vouchers, or promotional codes

7. Refunds Processing

Once your return is received and inspected (if a return is required):

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within [5–10 business days] and applied to your original payment method or issued as store credit, as agreed.

Please note:

  • Your bank may require additional time to post the refund to your account.
  • Shipping fees from the original order are generally non‑refundable, unless the refund is due to our error.

8. Order Cancellations

You may request a cancellation before your order is dispatched by contacting us at [sales@legasbottles.com] with your order number.

  • If the order has not yet shipped, we will issue a full refund.
  • If the order has already shipped, it will be treated under this Refund & Return Policy, and cancellation may not be possible.

9. Contact Us

For any questions about this policy or to submit a request, please contact:

Legas Bottles – Customer Support
Email: [sales@legasbottles.com]
Website: [www.legasbottles.com]

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